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Frequently Asked Questions

 

1. How difficult is it to get started?

2. What if I want to have my clients send their payroll information over the web site?

3. I don't offer payroll services currently, but I would if I didn't have to do it myself. What can I do?

4. What do you mean when you say I will never have to change my email address?

5. What kind of tax content do you provide and why do I need it?

6. What is the advantages of signing up for a year?

7. My competition has (or does not have) a website. Why do I need one?

8. How do I make changes (a new employee or service) or add features to my web site?

9. Who owns (and has the rights) to my domain name?

10. What kind of technical support do you provide?

11. How can you offer so much for so little investment, when others are charging double, triple and even more for similar service?

12. I am ready to order my new web site, what do I do next?


 

1.  Q. How difficult is it to get started?

A. We make it easy. Just click on this link and you can pick your payment plan (Yearly or Monthly) and method of payment. You are then able to chose a domain name (www.yourname.com) that is easy to remember and reflects your business name. (If you can't find one, we'll be glad to help you personally. Next you can choose the design from our portfolio that fits your business style. You will then be asked to provide some basic information about your company such as address, phone numbers, staff, services you offer, and email. If you have a digital photo of yourself or your business ready, you can upload at this time or just send it along in the mail. In about two weeks your new web site will be working! 

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2.  Q. What if I want to have my clients send their payroll information over the web site?

A. Just indicate the option for the payroll service you need and we will set it up for you. Then we will provide complete instructions on how it works for you and your clients. If you have any problems we will provide support to get you up and running.

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3.  Q. I don't offer payroll services currently, but I would if I didn't have to do it myself. What can I do?

A. In addition to just collecting payroll data for those clients of ours who do payroll in house, we offer a complete payroll service through AVA Associates that brands it with your name. It is completely transparent to your client and priced right to allow you to make extra income.

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4.  Q. What do you mean when you say I will never have to change my email address?

A. These days everyone (such as Verizon, AOL, etc.,) is offering lower rates to get you to change to them as your ISP (Internet Service Provider). But if you do, you will get a new internet address. This is very bad for businesses as your clients can get confused. For example, imagine if your business changed it's telephone number every year or two! But if you have your own domain name and email addresses you can take advantage of the absolute best offer whenever it comes along without changing your email. Having your own domain email looks more professional to your clients than an AOL or Yahoo email address.

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5.   Q. What kind of tax content do you provide and why do I need it?

A. We provide articles each month from the "Back to Basics" team, a well established professional tax group who are always up-to-date with tax law and changes, and provide really useful information to your clients. Your clients will appreciate the fact that your web site is always "fresh" and current. existing clients will know that you care about their business, and potential clients will get a good impression and see that you are ready and able to service their needs

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6.  Q. What is the advantages of signing up for a year?

A. With either the yearly or monthly plan, you still get a great website. However, the one time yearly payment allows us to waive the $99 one time setup fee. And for a limited time we will also waive your domain registration for one year - worth $30.00. That means you save $130.00.  Your total cost is equivalent to about $1.00 a day  for 24 hour, 7 day a week advertising

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7.  Q. My competition has (or does not have) a website. Why do I need one?

A. Either way a web site makes sense. More people are using the internet everyday. On-line purchases are increasing everyday. More electronic tax returns are being submitted on-line all the time. The internet is now a big part of our lives (even more so for younger people). You need to have your business perceived as technologically competent to handle your clients' needs. Stay one step ahead of your competition with a website that looks professional and is filled with great content and useful services.

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8.  Q. How do I make changes (a new employee or service) or add features to my web site?

A. Minor changes to your website are no additional charge.  Simply go to our website and use our Content Submission form under client tools and fill in your new information.  Extensive changes requiring a greater amount of work will incur charges based on an hourly rate. 

 

If you are interested in adding a special feature to your website, please contact us for a quote.

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9.  Q. Who owns (and has the rights) to my domain name?

A. We have always had a strict policy to register Domain names properly with the customer as the owner. We will of course, register TaxProSites.com as the technical contact, but you can easily change that in the future if you should ever leave our company. 

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10.  Q. What kind of technical support do you provide?

A. You are welcome to contact us by phone or email (preferred) any time during normal business hours. After hours we give you the option of reaching someone "on-call". We also have priority options on our systems that will alert us 24/7 in case of emergencies. Our guaranteed "uptime" is 99.9%.

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11.  Q. How can you offer so much for so little investment, when others are charging double, triple and even more for similar service?

A. Our company has been running web sites for over 13 years. We are a family owned and operated business. We produce all our own graphics and keep all our technical services in house. We keep our overhead low and operate efficiently. In the end though, customer service is really our number one product and that is something which is priceless to us.

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12.  Q. I am ready to order my new web site, what do I do next?

A. Call 570-836-2126 or click "Sign Up" on the navigation bar and let us show you what great service is really all about!

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Contact: info@taxprosites.com - Phone: (570)836-8138 Fax: (570)836-2126  P.O. Box 58 Tunkhannock, PA 18657

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